We deliver across all seven emirates. Orders are dispatched from our Dubai facility and arrive within five working days.
Delivery charges
| Order value | Delivery charge |
|---|---|
| AED 100 and above | Free |
| Below AED 100 | AED 20 |
The charge is calculated on the order value after any discount or coupon has been applied, and is shown at checkout before you confirm payment.
Delivery time
Orders are delivered within five working days of the order being placed. In practice most Dubai and Sharjah addresses receive their parcel sooner; addresses in the northern emirates and remote areas tend to sit at the longer end of that window.
- Orders placed before 2:00 PM on a working day are processed the same day.
- Orders placed after 2:00 PM, on Fridays, or on public holidays are processed on the next working day.
- Working days are Monday to Saturday, excluding UAE public holidays.
Where we deliver
We deliver to Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, including most free zones and residential communities.
We are not able to deliver to PO Box addresses, and some remote or restricted-access locations may require you to collect from the courier’s nearest branch. If your address falls into that category the courier will contact you directly.
Payment options
- Cash on Delivery — pay the courier when your order arrives. There is no extra charge for using COD.
- Card payment — pay securely online when you place the order.
For Cash on Delivery, please keep the exact amount ready where possible. Couriers are not always able to provide change for large notes.
Tracking your order
You will receive a confirmation email as soon as your order is placed, and a second email with a tracking number once the parcel leaves our facility. You can also check the status at any time on our Order Tracking page using your order number and the email address you used at checkout.
Receiving your order
Please check your parcel in front of the courier before accepting it. If the outer packaging is torn, crushed, wet, or shows signs of tampering, refuse the delivery and contact us the same day. Once a parcel has been accepted we are limited in what we can do about transit damage.
Delivery attempts. Our courier will attempt delivery twice. If both attempts fail because nobody is available at the address or the phone number provided is unreachable, the order is returned to us and the delivery charge is not refundable.
Delays outside our control
Occasionally a delivery runs past five working days for reasons we cannot influence: severe weather, courier network disruption, road closures, customs or public holiday backlogs. We will keep you informed if this happens to your order, but these delays do not entitle you to cancel an order that has already been dispatched.
Questions
Message us on WhatsApp or email support@emiraa.com with your order number and we will look into it.