Thank you for shopping with Emiraa! We value your trust and aim to ensure a smooth shopping experience.
Please read our Refund and Return Policy carefully to understand when and how refunds or returns are applicable.
1. Eligibility for Returns and Refunds
We accept returns and provide refunds only under the following conditions:
- Damaged Product:
If the product you received is damaged or defective at the time of delivery. - Incorrect Product:
If the product received is different from what you ordered (wrong color, item, or model). - Wrong Size:
If the product delivered is of a different size than what was mentioned or selected in your order.
2. Conditions for Return
To be eligible for a return, please ensure that:
- The item is unused, unworn, and in its original packaging with all tags, labels, and accessories.
- You contact us within 48 hours of delivery to report any issue.
- You provide photo or video evidence of the damaged, incorrect, or wrong-size product.
3. Return Process
- Step 1: Contact our customer support at support@emiraa.com within 48 hours of receiving the product.
- Step 2: Share your order ID, reason for return, and supporting images or videos.
- Step 3: Our team will review your request within 2–3 business days and confirm if your return is approved.
- Step 4: Once approved, we will arrange for a reverse pickup or provide instructions for shipping the product back.
4. Refund Process
- After we receive and inspect the returned item, your refund will be processed within 5–7 business days.
- Refunds will be issued to your original mode of payment (credit/debit card, UPI, wallet, etc.).
- In some cases, we may offer a replacement instead of a refund, depending on product availability.
5. Non-Returnable Items
We do not accept returns or refunds for:
- Products damaged due to misuse or mishandling after delivery.
- Items that have been used, washed, or altered.
- Products purchased during sale or clearance unless they fall under the eligible return conditions above.
6. Contact Us
If you have any questions about our refund and return process, feel free to reach out to us at:
Email: support@emiraa.com